The European Union has created a website to help consumers submit complaints about any dispute they are involved in. In this context, we provide all the information so that you can exercise your right to complain to an official, third party and impartial entity (dispute resolution entity) that will help you resolve the dispute in question.
Therefore, if you are dissatisfied with the purchase of a good or service, or with the solution we presented to resolve the situation, you can access this official website https://webgate.ec.europa.eu/odr/main/?event =main.home.show and expose your objection.
What is alternative dispute resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in resolving, or guiding, a conflict, before opening litigation in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the target of their complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the context of consumer disputes’. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entities:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumohttp://www.cniacc.pt/pt/
CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa http://www.centroarbitragemlisboa.pt/
CACCVA – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal ArbitralCICAP – Centro de de Informação de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)
CIMAAL – Centro de de Informação, Mediação e Arbitragem de Conflitos de Consumo de Algarve http://www.ciab.pt/pt/
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) http://www.ciab.pt/pt/
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros https://www.cimpas.pt/
According to Law No. 144/2015, for dispute resolution see:
